Our services

Dynamics 365 for retail & hospitality, end to end.

We implement, extend and support Microsoft Dynamics 365 for Finance & Operations, with a focus on Commerce — from the finance back office to every till, kitchen and online basket. Senior people who've delivered retail and hospitality projects before, not a rotating cast of juniors.

Discuss your project
Interior of a modern retail clothing store
01

Dynamics 365 Commerce

One platform for stores, online and the back office.

Dynamics 365 Commerce brings merchandising, channels, pricing, promotions and customer loyalty together on top of Finance & Operations. We implement it for retailers and hospitality operators who want a single source of truth across every channel — configured to your trading model rather than forced into someone else's template.

  • Channel setup for stores, call centre and online
  • Product catalogue, assortments, pricing and promotions
  • Loyalty schemes, gift cards and customer management
  • Commerce Scale Unit deployment and channel data management
Warehouse aisle stacked with stock
02

Finance & Supply Chain

The operational core under your retail business.

Dynamics 365 Finance and Supply Chain Management run the money and the movement of stock behind your stores and venues. We configure the financials, inventory and replenishment that retail and hospitality depend on — so the numbers reconcile and the right product is in the right place.

  • General ledger, AP/AR, fixed assets and financial dimensions
  • Inventory, warehousing and replenishment
  • Procurement, vendors and landed costs
  • Statement posting, reconciliation and period close
Clothing displayed on a boutique shop floor
03

Point of Sale & Store Operations

A till that just works — on the floor and at the counter.

The point of sale is where retail and hospitality live or die. We deploy and tailor the Store Commerce app (POS), set up hardware stations, receipts and payments, and build the custom POS operations your staff actually need — fast, reliable and resilient when the connection drops.

  • Store Commerce app (POS) rollout and configuration
  • Hardware stations: printers, scanners, cash drawers, payment terminals
  • Receipt formats, button grids and custom POS operations
  • Offline resilience and store onboarding at scale
Light-filled retail shopping arcade
04

E-commerce & Omnichannel

Joined-up trading across every channel.

Customers move between your website, your stores and your call centre without thinking about it — your systems should keep up. We connect online channels to the same Commerce engine so pricing, stock, orders and loyalty stay consistent, and journeys like click-and-collect and endless aisle just work.

  • Dynamics 365 Commerce online channels and storefronts
  • Integration with third-party e-commerce platforms
  • Click-and-collect, ship-from-store and endless aisle
  • Unified customers, orders and inventory visibility
Modern skyscrapers viewed from below
05

Development & Integrations

Extend the platform cleanly, and connect it to everything else.

When the standard product doesn't quite fit, we build supported extensions — never unsupported over-layering. From X++ extensions in Finance & Operations to Commerce runtime and POS extensions, plus integrations to payment providers, EDI and bespoke systems, everything is source-controlled and built to survive Microsoft's update cadence.

  • X++ extensions and Chain of Command in Finance & Operations
  • Commerce SDK: CRT, Retail Server and POS extensions
  • Integrations via Data Management, business events and OData
  • Payment connectors, EDI and Azure-hosted middleware
Aerial view of a distribution centre with loading bays
06

Migration, Upgrades & Support

Move off legacy AX — and stay well looked after.

Coming from AX 2009 or 2012, or an ageing till system? We de-risk the move to Dynamics 365 with careful data migration and rehearsed cut-overs. After go-live, a flexible support retainer keeps you current through Microsoft's release waves and steadily improves the platform without tying up your team.

  • AX 2012 / 2009 to Dynamics 365 upgrade assessments and delivery
  • Data migration, cleansing and reconciliation
  • Lifecycle Services, build pipelines and environment management
  • Managed support, release-wave readiness and enhancements

Thinking about a Dynamics 365 project?

Tell us what you're working on — we'll come back within one working day.

Get in touch